Privacy Policy

Effective Date: 04/31/2025

The Golffice (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, booking system, and related services.

1. Information We Collect

We may collect the following types of information when you interact with The Golffice:

  • Personal Information: Name, email address, phone number, billing address, and payment details.
  • Membership Information: Membership type, credits, reservations, and usage history.
  • Payment Information: Processed securely through third-party providers such as Stripe. We do not store full credit card numbers.
  • Access Control Information: Door access codes and reservation details tied to your membership.
  • Communication Data: SMS verification codes, reservation confirmations, and service-related notifications.
  • Technical Information: IP address, browser type, device information, and cookies for functionality and analytics.

2. How We Use Your Information

We use the information we collect to:

  • Manage reservations, memberships, and payments.
  • Send confirmations, reminders, and important service updates via email or SMS.
  • Provide door access codes for scheduled reservations.
  • Improve our website, booking system, and customer experience.
  • Maintain security and prevent fraud or unauthorized access.
  • Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your information. We may share your information with:

  • Service Providers: Stripe (payments), Twilio (SMS verification/notifications), RemoteLock or similar (door access), and hosting providers.
  • Legal & Safety: When required by law, or to protect the rights, property, or safety of The Golffice, our members, or others.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information as long as your account is active or as needed to provide services. Certain information may be retained longer to meet legal, tax, or regulatory requirements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Opt out of certain communications.
  • Request that we restrict or stop processing your data.

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking

We may use cookies and similar technologies to improve site performance, remember preferences, and analyze usage. You can adjust your browser settings to refuse cookies, but some features may not function properly.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Golffice
1442 Montgomery Hwy
Vestavia Hills, AL 35216